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CUSTOMER CARE

Each piece is custom and handmade with love and attention to detail. As a small shop we take great care to provide our customers quality products. As our customers we hope you love our products as much as we loved making them.

Customer satisfaction is very important to us. If there is ever a question or concern message us either on social media or here.

 

At MERCY & ME HANDMADE we have always had this policy that if we are sick, we DO NOT work.

We will not make, create or package any products if we are sick. We don't go into the retail location if we are sick. This has always been our policy and in these times all the more so. We are sorry if this causes any inconvenience but you will be notified if this is the case. Rest assured we are rarely sick. 

For similar reasons mentioned above, we do not refund or exchange products. For more details, read our RETURN & EXCHANGE POLICIES. If your item arrives damaged please contact us within 48 hours so we can open up an investigation with shipping company and send out a new item ASAP.

PRODUCT CARE & SAFETY

PRODUCT CARE & SAFETY

MERCY & ME HANDMADE products are not only stylish but are easy to care for!

TEXTILE PRODUCTS

ALL TEXTILE PRODUCTS 

Machine Wash Gentle Cycle Cold Water

Machine Dry Low Temperature Remove Promptly to Avoid Wrinkles

DO NOT IRON. DO NOT USE CHLORINE BLEACH. DO NOT USE FABRIC SOFTNER.

Higher temperatures may result in color transfer and melting of fabric.

SPECIFIC CARE INSTRUCTIONS IF NECESSARY ARE INCLUDED WITH THE PRODUCT AT TIME OF PURCHASE. 

 

Most textiles, including  but not limited to COTTON, TWILL, GAUZE, POLYESTER, are digitally printed using ecologically safe transfer sublimation inks - CPSIA compliant

A variety of other materials and textiles are OEKO TEX 100 Certified or Certified Organic. (items will be marked)

Our CORK, is from Portugal. Sustainable, biodegradable, compostable and 100% natural. Cork forests are grown without the aid of pesticides & fertilizers. Cork fabric is also produced without chemicals and heavy metals. Cork is naturally resistant to dust and mites. Making it an ideal material for newborns and people who suffer from allergies and asthma! It's also resistant to mold and mildew. Easy care. Wipe clean. Do not submerge or wear in shower or pool or other bodies of water. 

TEETHING PRODUCTS  

Simply wash with warm water and mild soap, lay flat to dry or pat to dry. They can also be wiped down with a food-grade wet wipe for easy on the go care. Since items are easy to clean WE RECOMMEND cleaning products regularly, this also provides a good time to inspect items for damage. If damaged, STOP use immediately and DISCARD. DO NOT USE Microwave Sterilization.

SILICONE PRODUCTS with no wooden beads, rings or teethers, are top rack dishwasher safe as well as freezable. Small objects and beads can present choking hazards to young children. Never leave a child unattended with beads or other products. All beads are made from high quality non toxic food grade silicone. They are BPA, Pthalate, Lead, Mercury and Latex Free. FDA Approved. 

WOOD ITEMS:

We recommend that the wood clips are left open when washing and drying so as to avoid tarnishing. Wood is a natural item and can crack or break with forceful impact or improper handling. To help extend the life of wood, we recommend treating the wood with an organic food grade oil prior to use. DO NOT submerge in water and spot clean only. Do not put it in the freezer and if you notice a crack or breakage, discontinue use immediately. 

PLEASE NOTE: The wood teethers & beads are untreated to avoid sensitivities and allergies. Do not submerge in water and spot clean only. Do not put it in the freezer and if you notice a crack or breakage, discontinue use immediately. Wooden parts don't need to be treated, however we do recommended treating them with an edible beeswax or oil (coconut, olive etc) to preserve longevity and avoid splintering between uses. 

Wood items are sourced from North American Maple wood or Beech.

As with an toy or accessory for a child, please ensure proper supervision while using products. Children should not be left alone while using these products. Since these items are chewable they need to be inspected regularly for signs of wear or damage. Hardwood beads/Rings/Teethers will show dents from teeth, this is completely normal. At the first sign of damage in anyway, beads, cord splintered or cracked wood, please discard items, as the item contains small parts that could pose a choking hazard.

NEVER use or attach a clip or necklace to crib/bassinet or around baby's neck. NEVER LET THEM SLEEP WITH OUR TEETHING PRODUCTS. Items tied/clipped around baby’s neck pose a major strangulation risk and can cause serious injury or death and should not be used. Products can break, keep the cord away from flame and sharp objects to avoid melted or frayed cord.  Frequently check your product for loose parts or broken pieces. Our necklaces are intended for ADULT USE ONLY.

ATTENTION PLEASE READ....

Cords, clasps and pacifier clips are not intended to be chewed.

MERCY & ME HANDMADE waives all responsibility and liability from our products once sold and shipped to customers.

WHOLESALE INQUIRIES

WHOLESALE INQUIRES

Are you interested in carrying MERCY & ME HANDMADE products? If you are interested in wholesale or becoming a stockist, please send an email with the subject 'WHOLESALE' to: mercyme.handmade@gmail.com

If you are on social media please include your handle as well as what types of products we make that you would like to WHOLESALE. This will give us an idea of how you'd like to work together, ensuring all links and information provided is accurate and current. MERCY & ME HANDMADE CAN ONLY MAKE WHOLESALE AGREEMENTS ON PRODUCTS WE MAKE, THIS MEANS NO GIFT PACKS UNLESS CURATED WITH ONLY MERCY & ME LABELS.

We look forward to hearing from you!

PAYMENT METHODS

PAYMENT METHODS

AT MERCY & ME HANDMADE we take a variety of payment methods

either in person at pop events or online.

IN PERSON via SQUARE we take - Credit / Debit Cards OR eTRANSFERS.

ONLINE we take - CREDIT CARDS, PAYPAL

 

DIRECT MESSAGE PURCHASES can still be made BUT PAYMENT will be via eTRANSFER whether for Local Pickup or Shipping and PAYMENT within 24hrs.
 

ALL PAYMENTS ARE TO BE CONTACTLESS. 

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