Last updated: 2025-07-08

At Mercy & Me, your privacy is of the highest importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with Canadian privacy law (PIPEDA).

If you have questions or need more details, please contact us at mercyme.handmade@gmail.com.

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1. What Information Do We Collect?

When you interact with our store, we may collect the following personal information:

• Your name, shipping/billing address, phone number, and email address

• Payment information (handled securely via third-party processors)

• Your IP address, browser type, and device data when you visit our website

We collect this information to:

• Process and fulfill your orders

• Communicate with you regarding your purchase

• Improve our services and website performance

• Send marketing emails (with your explicit consent)

2. Consent

When you provide personal information to complete a purchase, place an order, arrange for a delivery, or return an item, we take this as implied consent to use your information for that specific purpose only.

For email marketing or promotional updates, we will ask for your express consent (e.g., opt-in checkbox or subscription form).

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How to Withdraw Consent

You may withdraw your consent at any time by contacting us at:
📧 mercyme.handmade@gmail.com

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3. How Do We Store and Protect Your Data?

Our website is hosted on Wix.com, which provides secure storage and encryption through:

• Secure servers behind firewalls

• SSL encryption for all transactions

• AES-256 encryption for sensitive information like credit card data

Although no method is 100% secure, we follow industry best practices and security standards, including PCI-DSS compliance.

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4. Third-Party Services

We use trusted third-party service providers to help operate our store:

Payment Processors:

• Square

• PayPal
  These providers process your payment information securely and have their own privacy policies.

Email Marketing:

• Mailchimp
  Used to send newsletters and updates only if you've opted in.

We recommend reviewing the privacy policies of these providers to understand how they manage your information. These third parties may store data on servers outside Canada (e.g., in the U.S.), meaning your data may be subject to foreign laws.

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5. Cookies & Tracking

We may use cookies or similar tracking tools to:

• Enhance user experience

• Analyze website traffic

• Track browsing activity for site optimization

You can manage or disable cookies through your browser settings.

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6. Disclosure of Personal Information

We may disclose your personal information if:

• Required by law

• You violate our Terms of Service

• It is necessary to protect our legal rights

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7. Data Retention

We retain personal data only as long as necessary for the purposes it was collected, or as required by law (e.g., for tax reporting or dispute resolution).

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8. Your Rights

As a Canadian resident, you have the right to:

• Access your personal data

• Request corrections or updates

• Withdraw consent for marketing communications

• Ask us to delete your personal data, where appropriate

To make any of these requests, contact us at:
📧 mercyme.handmade@gmail.com

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9. Age of Consent

By using this site, you confirm that you are the age of majority in your province or territory. If you are under the age of majority, a parent or guardian must provide consent.

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10. Changes to This Policy

We reserve the right to update or change this Privacy Policy at any time. Changes will take effect immediately upon posting. If we make material changes, we will notify you via email or a prominent notice on our site.

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11. Contact Us

If you have any questions, want to access or update your personal information, or file a complaint, please contact:

Mercy & Me Handmade
📧 mercyme.handmade@gmail.com